“How committed are you?” This is the question I asked the participants of Speak Up: Crafting and Delivering Killer Presentations that I co-presented with my colleague and friend, Monica Ricci, as a pre-conference session at the National Association of Professional Organizers (NAPO) 2013 Conference held in New Orleans from April 17-20. We were entering the 4th hour of our half-day workshop, and I was introducing the last module of our program, called Expect the Unexpected. But to fully grasp the meaning behind my question, I must back up and fill you in on what I am now calling my Planes, Trains and Automobiles experience (okay, sans the trains if we are being technical!).
I set out to travel to the NAPO conference early morning on April 16th to ensure that I would arrive the day before my workshop, which was to start at 8:00 am on April 17th. Ah… the best laid plans. I packed a large suitcase as I was to be on business traveling for 10 days in the Southeast, first to New Orleans to speak at the NAPO Conference, and then to Tampa to speak at a law placement conference. I dutifully paid my $25 checked baggage fee on American Airlines and was on my way. Usually, I would put my presentation outfit in my carry on bag, but that was filled with materials for the table I purchased as an Exhibitor at the NAPO Expo & Marketplace. (This was my first lesson learned… always pack your presentation outfit in your carry on no matter what!)
At first, things seemed great. I sat next to two very friendly and interesting people for the first leg from Sacramento to Dallas, where I was to connect to a flight to New Orleans, putting me in the Big Easy by late afternoon. But when we landed in Dallas, the pilot announced that we could not “park” the plane as American Airlines’ computer system had gone down and they had no directions as to how to proceed. We then sat on the tarmac for an hour waiting further direction. Eventually, we found out that it was system wide, and not just in Dallas. Apparently, there is no back up plan for when the computers go down, except to wait for them to come back up. As a productivity expert, this incensed me as I started going through in my mind the procedure that should have been in place for this type of scenario. After an hour, they started taking people off the 7 planes stuck out on the tarmac and brought us to the terminal via buses.
As soon as I arrived in the terminal and saw what a mess it was, in terms of how many people were stuck there and how many flights were delayed and canceled, my first reaction was to rent a car to get to New Orleans. I checked Google Maps on my iPhone and learned that it was an 8.5 hour drive. Ouch! I had woken really early to get to the airport so was a bit sleep deprived and worried about making that drive alone. It was now about 2:00 pm on Tuesday, April 16th and I calculated that I wouldn’t arrive in New Orleans until 11:00 pm at the earliest, as there was no way I could drive that long without stopping.
So, I waited. And waited. And waited. And I tweeted on Twitter, and posted on Facebook to keep my friends, family, clients and followers apprised of the situation. A reporter from NBC News emailed me and asked if she could interview me about the situation. She had seen one of my tweets. I complied and the next thing I knew, I was on the phone filling her in. Her story went to print a few hours later, unfortunately before the “real” story unfolded. When her story went to print, it ended with me getting ready to board a 7:00 pm flight to New Orleans. Ah, timing is everything. That’s not what happened. No indeed!
At 7:00 pm, we were advised that our crew had gone “illegal,” which we found out meant they had left the airport. Okay… so when will the next crew arrive, we asked. Not until tomorrow morning at 10:00 am. What? Excuse me? It is only 7:00 pm, we have been here for 6 hours waiting, almost all other flights have taken off or been rescheduled, but for New Orleans, there were no flights going out that evening. That was the harsh reality. In that split second, I had to make a choice. I went up to the desk and very clearly and loudly, but politely asked if they would re-route us onto other airlines. The American Airlines agent said that it was not their responsibility to do that and the next flight was the one the next morning. That was our only choice. I mentioned that I had to present at 8:00 am the next day, so that was unacceptable. I was told to go out to the customer care desk and wait on line with others. I saw the writing on the wall. There was no hope with getting a flight that night. So I turned around, looked at my fellow passengers and said “Who wants to drive with me to New Orleans? I have to be there in time to present at 8:00 am?” A woman stepped forward, and we started planning out the trip. Then two more women (a couple that had just been married in the state of Washington after being together for 25 years — this was the first day of their honeymoon!), and a man.
The 5 of us quickly rallied. We rented a car, decided who would drive the first leg, navigated out of the airport (it felt so good to be out of that airport after 6+ hours!), stopped for provisions for the long drive and to charge cell phones quickly, and introduced ourselves and shared why we were heading to New Orleans. All of them were from the Seattle area, and two of them even had a mutual acquaintance back home. Yes, they were total strangers and I was taking a big chance, but they seemed pretty normal, and “stranger antenna” wasn’t beeping, so I had a suspicion it would be okay. I sent a text to my husband, who was of course, nervous and asked me if the man seemed normal (I realized later he never went to sleep until I was at the hotel in New Orleans to make sure I arrived safely and to call and text me every few hours to stay in touch!). Winds up that he and I spent the most time driving and talking in the front seat, and he spends his life helping people that need organ transplants. Talk about a nice guy. (Please refrain from jokes about how he was planning to kill us and steal our organs — I’ve heard it many times already since I told this story!)
The ride was long, but thankfully flat and with perfect weather conditions. It was dark and desolate, but that also meant hardly any traffic. After my turn at the wheel, I was forced to sit on the hump in the middle of the back seat because I was the smallest. Between that uncomfortable position, and the fact that one of the drivers was, let’s say, not the smoothest of drivers (she had many cans of Red Bull to keep herself awake, but that also made her a bit jumpy!), sleep was out of the question. Not a wink. I wound up being in charge of the music, which we accessed from my iPad because every station between Texas and Louisiana is either religious or honky-tonk country, and none of us had a taste for either. Pandora’s Motown station fit the bill, kept us awake, had something all of us knew and could bee-bop along to, and seemed appropriate as this was sort of a Big Chill experience in some ways.
We drove by Baton Rouge, which I had visited last year with my husband when he interviewed for a veterinary residency position at Louisiana State University (we wound up in Davis, CA, a lovely town, but I digress). I had never been so happy to see a familiar place! A little after 4:30 am, we arrived in New Orleans. I was dropped off first based on my hotel location and the fact that I was presenting in a few hours. Bless their hearts! (This, I learned, is a pretty typical Southern phrase, and one that you say in earnest, but often times, out of sarcasm too!).
By the time I checked in and got upstairs to my hotel room, it was just about 5:00 am. I was to be standing in front of a room full of people that paid to attend the pre-conference workshop I was co-presenting in 3 hours. I had no luggage (it arrived at 7:30 am the next day), which meant no clothes or toiletries. Thankfully, my amazing colleagues came through for me, and I was brought a dress and shoes to wear, which fit perfectly I might add (I posted my clothes and shoe sizes on Facebook, with a plea for clothes back at the airport hours earlier when I saw the writing on the wall!). The hotel gave me a toothbrush and I borrowed other toiletries from my very understanding roommate that I woke up when I arrived. What about my undergarments you ask? Nothing is open at 5:00 am, and even if they were, I was not about to roam the streets of New Orleans looking for underwear. So, after I showered, I not only dried my hair with the blow dryer, I also dried my underwear! (I kid you not.)
My co-presenter had a plate of breakfast food waiting for me in the room when I came down to present, which I gobbled up, along with a mug of hot tea. Then it was 8:00 am and time to begin. Despite having left my home in California more than 24 hours before, having no sleep, and dealing with the stressful travel events that unfolded, the show had to go on. Adrenaline kicked in, and I was ready to go. I stood before the group in someone else’s dress, another person’s shoes, my own (now clean and almost fully dry!) underwear, and thankfully, my own jewelry that I wore on the plane and happened to match my new outfit perfectly. I had my notes for the presentation in my carry on (and in my head as we had prepared for this for months), and my co-presenter had the slides ready to go on her Mac already hooked up to the projector.
We decided not to share my ordeal with the audience up front as we didn’t want it to pull focus. We thought it would have much more impact if we brought it up during the last section, Expect the Unexpected. Which brings me full circle to the question I asked the participants: “How committed are you?”
I did not intend to ask that question. But, as I stood in front of them, all of a sudden it seemed quite clear that this was the crux of the matter. Whether it is making a speaking engagement, or anything else in life that matters, the issue becomes how committed are we. There are many challenges we face, some bigger than others. We are constantly forced to make decisions. We often think of giving up. I certainly thought of it many times during my harried travel experience. I could have stayed overnight in Dallas and taken that flight the next morning, and told NAPO, my co-presenter, and the participants that I just couldn’t make it. Luckily, my co-presenter could have presented the entire workshop without me. But I did not want to let her down. I also did not want to let NAPO down who had chosen me for this role. I definitely did not want to let the participants down who had paid good money, and taken time out of their busy schedules to attend this workshop and expected it to have not one, but two, presenters. And I also did not want to let myself down. I was looking forward to this, and had the power to make it work. I was committed in every sense of the word.
And in the long run, that commitment not only affected me, but so many people around me. They rose to the occasion, helping me arrive safely, dressing me, feeding me, supporting me, and letting me know that I could do it, and they were there to help. That meant a lot to me and proved that when we are committed, it not only helps us, but has an amazing domino effect too. Word spread about what I went through to get there and how many people helped me in so many ways. It became bigger than just one person experiencing a Planes, Trains and Automobiles ordeal, and overcoming it. We felt like we were all in it together. And the participants of the workshop felt that they were important and mattered.
In the end, that may have been the most important lesson for all of us. Commitment is contagious. It is much bigger than just the one experience or person. It creates a commitment wave that spreads wide and goes deep. And for that, I am grateful. I will gladly learn that lesson again, even if it means no sleep, driving overnight with strangers… and yes, blow drying my underwear!